Refund & Return Policy

Last updated: April 2026

At Moonian Pet, we take pride in the quality of our products. Please read our policy carefully before making a purchase.

1. General Policy

We do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference. All sales are final unless the item is confirmed to be defective or damaged upon arrival.

2. Defective or Damaged Items

If your item arrives defective or damaged, we will offer a replacement or full refund at no additional cost to you.

To be eligible, you must:

• Contact us within 7 days of receiving your order
• Provide your order number and clear photos or video showing the defect or damage
• Email us at info@moonianpet.com

We reserve the right to assess each case individually. Moonian Pet will cover return shipping costs for confirmed defective items.

3. Non-Returnable Situations

We do not accept returns or issue refunds for:

• Change of mind or buyer’s remorse
• Incorrect size ordered by the customer (please refer to our Size Guide before purchasing)
• Minor colour variations due to screen display differences
• Items that have been used, washed, or altered
• Claims made after 7 days of delivery

4. Refund Process

Once your claim is approved:

• Refunds will be issued to your original payment method within 5–10 business days
• Replacements will be dispatched within 3–5 business days after approval

5. Order Cancellations

Orders can be cancelled within 24 hours of placement for a full refund. Once an order has been dispatched, it cannot be cancelled.

6. Contact Us

For any refund or return enquiries, please reach out to us: