Shipping Policy
Last updated: April 2026
We ship worldwide and aim to get your order to you as quickly as possible. Please read the information below before placing your order.
1. Processing Time
All orders are processed within 2–5 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Destinations & Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| United States & Canada | 10–20 business days |
| Europe | 10–20 business days |
| Middle East | 10–18 business days |
| Australia & New Zealand | 10–20 business days |
| Other Regions | 15–25 business days |
* Delivery times are estimates only and may vary due to customs clearance, local postal delays, or peak seasons.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and order weight. Free shipping may be available on qualifying orders — check the product page for current promotions.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information where available. Please allow 2–3 business days for tracking updates to appear.
5. Customs & Import Duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the buyer and are not included in our prices or shipping fees.
6. Lost or Delayed Packages
If your package has not arrived within 30 days of dispatch, please contact us at info@moonianpet.com and we will investigate with the carrier.
7. Bulk & Wholesale Shipping
For bulk or wholesale orders, shipping rates and timelines will be quoted separately. Please contact us at info@moonianpet.com for a custom shipping quote.