Contact Us
We'd love to hear from you — we typically respond within 1–2 business days.
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Response Time
1–2 Business Days
Mon – Fri, 9am – 6pm (GMT+8)
What Can We Help With?
- Order enquiries — tracking, delivery updates, order status
- Product questions — sizing, colours, materials
- Defective or damaged items — please include your order number and photos
- Wholesale & bulk orders — pricing, MOQ, custom branding
- General feedback — we genuinely love hearing from dog owners
🏭 Wholesale & Bulk Enquiries
Interested in stocking Moonian Pet products or placing a large order? We work with pet retailers, distributors, and e-commerce sellers worldwide.
Email us at info@moonianpet.com with your estimated quantity, target market, and any customisation requirements. We'll get back to you with a quote.
Before You Contact Us
You might find a quick answer here:
- Sizing questions? — Check our Size Guide on the product page
- Returns & refunds? — Read our Refund Policy
- Shipping info? — Visit our Shipping Policy page