Terms & Conditions

Last updated: April 2026

By accessing or purchasing from moonianpet.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

Moonian Pet is operated by Moonian Technology Media Limited. These terms apply to all visitors, users, and customers of our website. We reserve the right to update these terms at any time without prior notice.

2. Products & Pricing

• All prices are listed in USD and are subject to change without notice
• We reserve the right to limit quantities or refuse orders at our discretion
• Product images are for illustration purposes — slight colour variations may occur due to screen settings
• We do our best to ensure product descriptions are accurate, but do not warrant that all information is error-free

3. Orders & Payment

• Full payment is required at the time of purchase
• We accept payment via PayPal and Stripe (credit/debit cards)
• Orders are confirmed only after successful payment
• We reserve the right to cancel any order if payment cannot be verified

4. Shipping

Please refer to our Shipping Policy for full details on processing times, delivery estimates, and international shipping terms.

5. Returns & Refunds

Please refer to our Refund & Return Policy for full details. We do not accept returns for change of mind. Defective items will be replaced or refunded upon verification.

6. Intellectual Property

All content on this website, including images, text, logos, and graphics, is the property of Moonian Pet and may not be reproduced or used without written permission.

7. Limitation of Liability

Moonian Pet shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the order in question.

8. Governing Law

These terms are governed by the laws of Hong Kong SAR. Any disputes shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

9. Contact Us